Summary of Empowering Air Travelers: a Chatbot For Canadian Air Passenger Rights, by Maksym Taranukhin et al.
Empowering Air Travelers: A Chatbot for Canadian Air Passenger Rights
by Maksym Taranukhin, Sahithya Ravi, Gabor Lukacs, Evangelos Milios, Vered Shwartz
First submitted to arxiv on: 19 Mar 2024
Categories
- Main: Computation and Language (cs.CL)
- Secondary: Artificial Intelligence (cs.AI)
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| Summary difficulty | Written by | Summary |
|---|---|---|
| High | Paper authors | High Difficulty Summary Read the original abstract here |
| Medium | GrooveSquid.com (original content) | Medium Difficulty Summary The paper presents a chatbot designed to assist air travel passengers in understanding their rights and navigate complexities in the Canadian air travel sector. The system breaks down complex user inputs into simple queries, retrieving relevant information from documents detailing air travel regulations. It provides accurate answers, overcoming challenges of understanding complex inputs and delivering reliable information. A user study compared the chatbot’s effectiveness with a Google search, demonstrating its usefulness and ease of use. |
| Low | GrooveSquid.com (original content) | Low Difficulty Summary This chatbot helps passengers understand their rights in Canadian air travel. It takes complicated questions and turns them into simple searches that find important answers from documents about air travel rules. The system shows users what they need to know, along with links to the original documents and the questions asked. This makes it easy for people to learn what they want to know and make good decisions. |
